RETURN & REFUND POLICY

At Vasco Foods, customer satisfaction is important to us. We strive to deliver high-quality products in excellent condition. This Return & Refund Policy explains the circumstances under which returns, replacements, and refunds may be accepted.

By placing an order through our website, you agree to this policy.

Returns

Due to the nature of food and FMCG products, returns are generally not accepted once an order has been delivered.

However, we may review return or replacement requests in exceptional situations, including:

• The product received is damaged during transit.
• The product received is defective.
• An incorrect product was delivered.
• The product is missing from the order.
• The product has expired or is unfit for consumption upon delivery.

Requests are subject to verification and approval by Vasco Foods.

Reporting an Issue

If you experience any issue with your order, please contact us as soon as reasonably possible after delivery.

To help us process your request, you may be asked to provide:

• Order number.
• Photographs of the product.
• Photographs of the packaging.
• A description of the issue.
• Any other information required for verification.

Failure to provide sufficient information may result in the request being declined.

Refunds

Where a refund is approved, it may be issued through the original payment method or another suitable method, depending on the circumstances.

Refund processing times may vary depending on your payment provider, financial institution, or banking partner.

Shipping charges, convenience fees, or other service charges may not be refundable unless required by applicable law or where the error was caused by Vasco Foods.

Replacements

Where appropriate and subject to product availability, we may offer:

• A replacement product.
• A replacement of the affected item.
• Store credit.
• A full or partial refund.

The resolution offered will be determined based on the nature of the issue.

Non-Returnable Items

Returns or refunds may not be accepted for:

• Products that have been opened, used, or partially consumed.
• Products damaged due to improper handling after delivery.
• Products purchased during promotional or clearance sales, unless they arrive damaged or incorrect.
• Requests made after an unreasonable period following delivery.
• Issues arising from incorrect shipping information provided by the customer.

Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been packed, shipped, or handed over to a logistics partner, cancellation requests may not be possible.

If cancellation is approved before dispatch, any eligible refund will be processed in accordance with this policy.

Refusal of Delivery

If an order is refused at the time of delivery without a valid reason, Vasco Foods reserves the right to deduct applicable shipping, handling, return logistics, or other related charges from any eligible refund.

Right to Decline Requests

Vasco Foods reserves the right to refuse any return, replacement, refund, or cancellation request where misuse, fraudulent activity, policy abuse, or violation of these terms is suspected.

Changes to This Policy

We may update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective upon being published on this page.

Contact Us

For questions regarding returns, replacements, refunds, or cancellations, please contact us using the contact information available on our website.